Saturday 27th November 2021

Return Policy

Return Policy


We will unconditionally return any item(expect sample orders) purchased, if you are not completely satisfied. However, to avoid the trouble caused by return, we recommend ordering a sample before buying materials.

Please read on for our return policy below.

1.The goods can only be returned with our consent. On the contrary,we will NOT refund any money for packages returned without our confirmation.

2.All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid and insured.Original shipping charges will not be refunded. Any items that have been painted, stained, glued or in any way worked upon will not be accepted for return or refund.

3.Items sold in full box quantities must be returned by the box.

4.THERE ARE NO RETURNS ON DISCONTINUED ITEMS.

Please note: All requests must be made within 30 days.

If you have any additional questions regarding your returns, you can always email us: sales@casapalacetile.com