Saturday 27th November 2021

Damage Return

Damage Return


  • We are very proud of our packaging methods and materials. We put great attention into packing your tile as carefully as possible, resulting in a low damage rate . While we are extremely proud of our low damage rate, occasionally carrier damage does happen in transit.
  • Please inspect your entire shipment immediately upon delivery.
  • Product damage must be reported to us within 3 days. You can call us at 86 -757 – 83653989, 82703069 , or email us at sales@casapalacetile.com to report damage.
  • We will need you to provide photographs of both the shipping box as it arrived to you, and the broken/damaged tile. Photographs can be submitted by email to sales@casapalacetile.com, and must be submitted prior to return.
  • We will replace damaged tile.